Claves del Buen Servicio: Consistencia

En negocios, cuando hablamos de calidad, nos estamos refiriendo a la consistencia. La consistencia es un requisito determinante para cualquier empresa exitosa. Para el sector de la hospitalidad, no basta con ser un profesional excelente, también hay que dar un servicio consistente a los clientes.

Algunas de las armas principales para lograr esto son:

• Entrenamiento enfocado
• Leer eficientemente a los clientes e invitados
• Anticipación
• Cuidado de los pequeños detalles

Cuando la consistencia es lograda, entonces la excelencia puede seguir, siempre acompañada del cuidado del detalle.

El buen servicio está conformado por varios elementos, y el buen anfitrión se arma con el buen ejemplo y la práctica.

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