En negocios, cuando hablamos de calidad, nos estamos refiriendo a la consistencia. La consistencia es un requisito determinante para cualquier empresa exitosa. Para el sector de la hospitalidad, no basta con ser un profesional excelente, también hay que dar un servicio consistente a los clientes.
Algunas de las armas principales para lograr esto son:
- Entrenamiento enfocado
- Leer eficientemente a los clientes e invitados
- Anticipación
- Cuidado de los pequeños detalles
Cuando la consistencia es lograda, entonces la excelencia puede seguir, siempre acompañada del cuidado del detalle.
El buen servicio está conformado por varios elementos, y el buen anfitrión se arma con el buen ejemplo y la práctica.
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