Who We are
In Hospitality and Butler we are dedicated to training and to train at the highest level of service, Hospitality and Stewardship. We are focused to perfect the techniques in the service through training, consultancy and advisory services that we provide around the world.
Some Comments from Our Clients
Montse
Estuviste más que increíble. Fuiste amable, paciente y nos enseñaste con tanta gracia. Aprendimos mucho de la capacitación y nos brindaste las herramientas para continuar nuestro crecimiento profesional.
¡Todos te queremos mucho y nos encantaría que viniera a visitarnos pronto!
Claire Outing
Retreat Manager
Celebrity EDGE
Montserrat
Muchas gracias por todo. Sin duda tu intervención marca un antes y un después en Vidanta. Estoy seguro que continuaremos trabajando juntos.
VICTOR GOMIS
Director RH Vidanta Nuevo Vallarta
Dear Gary & Montse
Thank you so much for coming here and allowing us the opportunity to grow ourselves and better our careers. Ive learned so much in the last few weeks and I will take my knowledge with me for work and in life. This has definitely been the highlight of this year! Thank you again and wish you well.
Haley Johnson
Montse
Gracias por el aprendizaje, los momentos que vivimos a tu lado nos dieron la oportunidad de crecer y cada día ser mejores, tu pasión por el Servicio de Lujo detonó en nosotros ese amor por servir.
Dios te bendiga.
Lic. Sergio Rodríguez
Hacienda Jalmolonga
Estimada Montserrat
Estoy muy agradecido por la oportunidad que hemos tenido de contar contigo. Eres una profesional de la hospitalidad en toda la extensión de la palabra. Tu estilo, experiencia y generosidad han sumado enormemente a mi persona y estoy seguro que también a VIDANTA.
Carlos Rodríguez H.
Gerente de Entretenimiento y Desarrollo Vidanta Riviera Maya
Montse
Is the heart the key required for the meeting of soul with soul.
Today will conclude three days of training in this little corner of Roma Norte. Thank you wholeheartedly, not only the time but the energy devoted to our improvement in this art of serving.
FAMILY NIMA
NIMA LOCAL HOUSE
Montse
Muchas gracias por toda tu energía y por hacer las cosas extraordinarias en este curso. Los conocimientos aprendidos me son de mucha utilidad. Sin duda a través de esta guía que me diste la llevaré a compartir con mi operación.
Rubén García
Vidanta Riviera Maya
I Would like to thank you for the support and tell you that the staff of butlers, Le Blanc has had very positive changes.
Many Thanks to Ms. Montse Barros and Mr Gary Williams.
Samuel Martinez
Head Butler
Le Blanc Cancun
Dear Gary & Montse
You are wonderful teachers. I have learned more than I could have imagined in these 4 short weeks. You have already made an enormous impact on my life and it is just the beginning. I will always remember and cherish how hard you worked to elevate our standard of service with a smile on your face and genuine care in your hearts. I am honoured to have gotten to know you and you can rest assured we will make you proud! Always at your service
Jamie Pichard
we Want to recognize Michelle for share with us about his delivery and passion in the art of hospitality, being an inspirational figure to our partners at Le Blanc Cancun
Carmen Carrillo
Manager of Quality and Development
Le Blanc Cancun
Queridos Hospitality and Butler
"No podemos aplicar en la guerra lo que no aprendimos en la paz"
La vida es un momento, pero en ese momento defines tu historia, tu visión, tu misión... es un honor que ese momento sea de Servicio y Atención al prójimo, a mi semejante.
¡Gracias por enseñarnos!
Ing. Asaid Valera
Hacienda Jalmolonga
To Share At It was a real honor to have Gary and with you in this project. We feel humbled and fortunate to learn from their experience, knowledge and passion for hospitality. We are confident that we will continue to work together to provide our customers with the best service in the yacht industry in Mexico.
Thank you again for leaving a footprint in each one of us. The course was a success!
Fernanda Morales
ALE Marine
equipment Mist does not have the words to describe what we learned and we are totally grateful, because with much more than a learning of hospitality and service, we completed an infinite wealth of hospitality and with an estimated deep to Montse Barros for their enormous dedication and patience.
Ruth Loyola
Manager of Haze,
Dear Montse and Gary
We learnt so much from you guys that I am sure the team will not stop talking about the great learning experience for a long time to come. Let's see how we can give continuity in one way or another to all these lessons learnt and best practices.
All the best and please visit us from time to time here, best regards,
Thomas Jecklin
Director General
St. Regis Mexico City
Dear Montse and Gary
Do amazing work! I think that the course was an important turning point in the personal development of my team and I loved to know of the great motivation that commented on having to learn all this and the world they discovered.....
I was touched with the passion and love that they both put into their work. Thank you.
Virginia Curtain
MIST VALLEY OF GUADALUPE
Dear Montserrat
Having had the opportunity to welcome you with us, opened not only the opportunity for my team members to learn about the British Butler Style techniques but also freshened up my memories, to broaden my personal horizon, to be part of the learning outcome. A trainer who 'speaks my language' in terms of business expectations, and understanding what is required.
Dorit Lipka
Qasr Al-Watan Palace
Montserrat
Muchas gracias por estos fabulosos 7 días de entretenimiento! Todos en The Estates Nuevo Vallarta somos muy afortunados de haber recibido este training en Hospitalidad.
ADOLFO AGUILLÓN
Gerente General The Estates Nuevo Vallarta
Mrs. Montse and Mr. Gary
I have had great feedback from the team that attended the course and I'm confident it has changed how the team approach our guests. We are very keen to get the rest of the team here on a course as soon as possible
Jonathan Ellis
Operations Supervisor
Dear Gary and Michelle
I would like to use this opportunity to thanks you for your commitment and involvement towards Melia Bali and his team. I really hope that this is just the started fo a long journey. Warm regards from the Island of the Gods. Sincerely,
Eduardo Perera Castro
General Manager
We would like to express our most sincere gratitude for the 4 days of Certification of Excellence in Services to the Front of the House. It was a session extremely informative and captivating. The participation illustrated the importance of this topic for our hosts. The positive responses of attendees to the training are a reflection of the success of the program.
Santosh Poudel
Manager of Human Resources AT WAJBAH PALACE
Dear Motse, Dear Gary,
It was a pleasure to welcome you in the Chanel offices. You did a fantastic job, very professional. Always with a bit of British sense of humor.
- Stephane Fernandez. Chanel Mexico
Dear Montse,
This training has generated a lot of value and awareness at all levels of the compa ñ í as the trust in each one of its members, which in turn, has been fruitful in a better service to our clients. I would like to mention that the 'covered' m &o ' s as the instructors of The British Butler Institute and Hospitality & Butler have been of extraordinary quality.
Arturo Alcal
Director of Operations/COO
Montse
Agradezco desde lo más profundo de mi ser el habernos compartido tanto aprendizaje, no solo para lograr un mejor desempeño y con mayor profesionalismo, sino además llevar esta súper nutritiva información a la vida diaria y en todo lugar.
Gracias y siempre bienvenidas.
Velia Montoya Martínez
Hacienda Jalmolonga
Dear Gary & Montse
Everyday learning from you in a wonderful adventure into all things beautiful. While there are many who talk about the way things ought to be its truly inspiring to watch you exemplify theses lessons in every way from how to hold yourselves to how you address and treat others. I sincerely hope we have the opportunity to work with and learn from you again. (More Modules) God bless
Erik
&iex; Hi Montserrat!
Thank you very much for sharing your knowledge! I am very excited to work with the teams on moving our services to the next level!
Birgit Vollmer. Food and Beverages. Diamond Director Cabo San Lucas
Se ñ orita Montserrat Barros
I am very grateful for all the experience and professionalism provided to us, I am absolutely sure that thanks to what you have learned, we will put you in a ctica and we will make this hotel the best of M éxico.
Mr. Jorge Le ón. Marquis Reforma
Mr. Williams & Montse
I just want to take this opportunity to thank you for all the knowledge passed on to all of us in the Last 5 weeks. I hope this is not a final goodbye but more like I see you soon. I’m sure you’ll be back to London House eventually for future training.
Best regards
Geisa De Azeredo
Dear Montse,
We did not know the course, there were no other words, we opened up óto much very eyes and we saw things that we had gone unnoticed. We definitely gave a step to the NIMA service.
Regina Montes. Managing Director NIMA
The experience of learning and standardizing our detailed service of someone like Montserrat Barros, is a pleasure and a privilege. The information and way to share your knowledge is excellent and inspiring, and is recorded in our mind, body and coraz.
Mark Manzanares, General Manager
The training is very good and good things are going to come out of this. Particularly for the ship, as there are areas of opportunity where you can improve the service and everything you need to lend it.
Jos &eaceros M. Fern &aacuity. Director General/Operator At Ten Thousand Feet S.A. De C.V.
Dear Gary & Montse
This past 4 weeks have been one of the most important in my career. The professionalism and knowledge that I have achieved has created a huge impact in my daily dedication. Never have I seen service with such new standards. Thank you so much for your time dedication and passion.
Sebastian Ruminot
Dear Gary and Montse,
It has been a wonderful experience watching you teach. Priceless knowledge beautifully presented.
Thank you,
Kostas Pantis. Training RH General Manager of Sani Resorts
Montserrat
As always your support is invaluable in continuing to grow towards a world class service, we will follow up on your recommendations and I am sure to note the progress in your visit. Until soon.
IGNACIO MENDOZA
Director General | Managing Director
Our clients
