
Gary Williams began his formal training at the then-known Ivor Spencer International School for Butlery Management in Dulwich, London. The school was established in 1981, and His Royal Highness the Prince of Wales honored the founder Ivor Spencer with the MBE, The Most Excellent Order of the British Empire, at Buckingham Palace in 2002.
Gary Williams founded Quintessentially Butlers, part of Quintessentially Group, the world's leading concierge company, after having led a team of three executive concierges to take care of a group of Russian oligarchs and their families from an office in Mayfair, London. He was also appointed Head Butler at the Embassy of Brazil in London.
With all the knowledge in his hands, thanks to his experience developed in the luxury sector, Gary Williams was entrusted by the British Butler Institute to be the leader of the training team as Director of the institute. This is how he acquired the responsibility of developing the brand with the vision of being the best school in the field of butlering and services of excellence and to expand it worldwide, partnering in different countries to train professionals in service excellence and meet the demands of the most distinguished clients around the world. The British Butler Institute is the only butler institute in the world.
"There are four great pillars in service: Consistency, Anticipation, Attention to the Small Details, and Knowing How to Listen."
— Gary Williams