You were more than incredible. You were kind, patient and taught us so grace. We learned a lot about training and you gave us the tools to continue our professional growth.
We all love you very much and we would love to come to visit us soon!
I am very grateful for the opportunity we have had to tell you. You are a hospitality professional in the entire extension of the word. Your style, experience and generosity have greatly added to my person and I am sure that also to life.
Carlos Rodríguez H.
Entertainment and Development Manager
Vidanta Riviera Maya
I appreciate from the depths of my being to have shared so much learning, not only to achieve a better performance and with greater professionalism, but also bring this super nutritious information to daily life and everywhere.
Thanks and always welcome.
Velia Montoya Martínez
Thank you very much for all your energy and for doing extraordinary things in this course. The learned knowledge is very useful to me. Without a doubt through this guide that you gave me I will take it to share with my operation.
Vidanta Riviera Maya
The heart is the precise key for the soul encounter with soul.
Today three days of training are concluded in this corner of North Rome. We appreciate with all my heart, not only time but the energy dedicated to our improvement in this art of serving.
Nima Local House
Many thanks for everything. No doubt your intervention marks a before and after in life. I am sure we will continue working together.
RH Vidonta Nuevo Vallarta Director
I would like to thank them for support and tell you that the Le Blanc's butlers have had very positive changes.
Many thanks to Miss Montse Barros and Mr. Gary Williams.
Le Blanc Cancun
We want to recognize Montse for sharing their delivery and passion in the art of hospitality, being an inspiring figure for our collaborators in Le Blancún
Quality and Development Manager
Le Blanc Cancun
Share At Sea was truly honored to have Gary and you on this project. We are flattered and fortunate to learn from his experience, knowledge and passion for hospitality. We are sure that we will continue working together to offer our clients the best service in the yachting industry in Mexico.
I thank you again for leaving a mark on each of us. The course was a success!
Thank you for the learning, the moments we lived by your side gave us the opportunity to grow and be better every day, your passion for Luxury Service triggered in us that love for serving.
God bless you.
Lic. Sergio Rodríguez
The Bruma team has no words to describe what we learned and we are totally grateful, because with much more than just learning about hospitality and service, we ended up with an infinite wealth of hospitality and with a deep appreciation for Montse Barros for her enormous dedication and patience. .
Thank you very much for these fabulous 7 days of entertainment! All of us at The Estates Nuevo Vallarta are very fortunate to have received this training in Hospitality.
General Manager The Estates Nuevo Vallarta
Dear Gary & Montse
You are wonderful teachers. I have learned more than I could have imagined in these 4 short weeks. You have already made an enormous impact on my life and it is just the beginning. I will always remember and cherish how hard you worked to elevate our standard of service with a smile on your face and genuine care in your hearts. I am honored to have gotten to know you and you can rest assured we will make you proud! Always at your service
Dear Montse and Gary
We learned so much from you guys that I am sure the team will not stop talking about the great learning experience for a long time to come. Let's see how we can give continuity in one way or another to all these lessons learned and best practices.
All the best and please visit us from time to time here, best regards,
St. Regis Mexico City
Dear Montse and Gary
What an incredible job! I think the course was a watershed in the personal development of my team and I loved hearing about the great motivation they said they had when learning all this and the world they discovered.....
I was moved by the passion and pleasure that they both put into their work. Thank you.
GUADALUPE VALLEY MIST
Having had the opportunity to welcome you with us, opened not only the opportunity for my team members to learn about the British Butler Style techniques but also freshened up my memories, to broaden my personal horizon, to be part of the learning outcome. A trainer who 'speaks my language' in terms of business expectations and understanding what is required.
Qasr Al Watan Palace
Dear Gary and Montse
I would like to use this opportunity to thank you for your commitment and involvement towards Melia Bali and his team. I really hope that this is just the started for a long journey. Warm regards from the Island of the Gods. Sincerely,
Eduardo Perera Castro
Mr. Williams and Mrs. Barros,
Brilliant experience. You have the chance to know plenty of things that will make you a true professional. The detail matters and this is that this seminar is all about. Both of you are excellent and you complete each other. I hope the best for you and I really want to see you at Sani Beach for your vacations. If you need anything, anytime please let me know.
Thanos Poursalidis. Guest Relations Manager / Sani Beach Resort
Dear Gary & Montse
Everyday learning from you in a wonderful adventure into all things beautiful. While there are many who talk about the way things ought to be its truly inspiring to watch you exemplify these lessons in every way from how to hold yourselves to how you address and treat others. I sincerely hope we have the opportunity to work with and learn from you again. (More Modules) God bless
Dear Hospitality and Butler
"We cannot apply in war what we did not learn in peace"
Life is a moment, but in that moment you define your story, your vision, your mission... it is an honor that that moment is of Service and Attention to others, to my fellow man.
Thank you for teaching us!
Eng. Asaid Valera
Mrs. Montse and Mr. Gary
I have had great feedback from the team that attended the course and I'm confident it has changed how the team approaches our guests. We are very keen to get the rest of the team here on a course as soon as possible
We would like to express our sincere gratitude for the 4 days of Certification of Excellence in Front of the House Services. It was an extremely informative and engaging session. The participation illustrated the importance of this topic to our hosts. The positive responses of those attending the training are a reflection of the success of the program.
Human Resources Manager AL WAJBAH PALACE
We definitely saw a change in service attitude in our team. They leave with a great life lesson: "if they believe, they will be able to." I am sure that we will hear excellent comments from the great Executives and we hope to see you soon at Banco Guayaquil again.
A big hug.
Maria del Pilar Villacis
Training Manager Banco Guayaquil
As always, your support is invaluable to continue growing towards a world-class service. We will promptly follow up on your recommendations and I am sure you will notice the progress on your next visit. See you soon.
CEO | Managing Director
Mr. Williams & Montse
I just want to take this opportunity to thank you for all the knowledge passed on to all of us in the Last 5 weeks. I hope this is not a final goodbye but more like I see you soon. I’m sure you’ll be back to London House eventually for future training.
Geisa De Azeredo
Mr. Gary and Mrs. Montse,
Truly, a unique experience. Learning in detail luxury etiquette and practicing at the same time is a feat of its own. The fact that you managed to infuse us with these in the amount of time you did is what makes it even more extraordinary. I can say that I have a different view of the butler service and I am happy to inform you that I would like to become a professional in this sector. Thank you for this wonderful experience.
Best of regards.
Mpasdekis Nikos. Sani Resorts, Greece
The training is very good and I know that very good things are going to come from this. Particularly for the ship, since there are areas of opportunity where the service and everything necessary to provide it can be improved.
José M. Fernández. General Director / Operadora A Diez Mil Pies S.A. From C.V.
The experience of learning and standardizing our detailed service from someone like Montserrat Barros is a pleasure and a privilege. The information and way of sharing their knowledge with us is excellent and inspirational, and remains engraved in our mind, body and heart.
Marcela Manzanares, General Manager
We loved the course, there are no other words, it opened our eyes a lot and we saw things that we had gone unnoticed. We definitely took NIMA's service a step further.
Regina Montes. Managing Director NIMA
Dear Gary and Montse,
It has been a Wonderful Experience Watching You Teach. Priceless Knowledge Beautifully present.
Kostas pantis. Training RH General Manager of Sani Resorts
Dear Gary & Montse
Thank you so much for coming here and allowing us The Opportunity to Grow Ourselves and Better Our Careers. Ive Learned so much in the last few Weeks and I Will Take My Knowledge With Me For Work and In Life. This you have definitely Been The Highlight of this Year! Thank You Again and Wish You Well.
Miss Montse Barros
I thank all all the passion and professionalism provided with us, I am totally sure that thanks to what you have learned by you, we will put it in practice and we will make this hotel the best in Mexico.
Mr. Jorge León. Marquis Reforma
Thank you see Much For Sharing Your Knowledge! I am see excited to work with the teams on Moaming Our Services to the Next Level!
BIRGIT VOLLMER. Food and Beverages. Diamond Director Cabo San Lucas
This training has generated a lot of value and awareness at all levels of the company, as well as the confidence in each of its members, which in turn, has fruitful in a better service to our customers. I want to mention that the modules covered as well as the instructors of The British Butler Institute and Hospitality & Butler have been of extraordinary quality.
OPERATION DIRECTOR / COE
Dear Montse, Dear Gary,
It was a pleasure to welcomo you in chanel offices. You Did A Fantastic Job, Professional Vary. Always with A Bit of British Sense of Humor.
Stephane Fernandez. Chanel Mexico