Comments from some of our customers
Montse
Estuviste más que increíble. Fuiste amable, paciente y nos enseñaste con tanta gracia. Aprendimos mucho de la capacitación y nos brindaste las herramientas para continuar nuestro crecimiento profesional.
¡Todos te queremos mucho y nos encantaría que viniera a visitarnos pronto!
Claire Outing
Retreat Manager
Celebrity EDGE
Estimada Montserrat
Estoy muy agradecido por la oportunidad que hemos tenido de contar contigo. Eres una profesional de la hospitalidad en toda la extensión de la palabra. Tu estilo, experiencia y generosidad han sumado enormemente a mi persona y estoy seguro que también a VIDANTA.
Carlos Rodríguez H.
Gerente de Entretenimiento y Desarrollo Vidanta Riviera Maya
Montse
Muchas gracias por toda tu energía y por hacer las cosas extraordinarias en este curso. Los conocimientos aprendidos me son de mucha utilidad. Sin duda a través de esta guía que me diste la llevaré a compartir con mi operación.
Rubén García
Vidanta Riviera Maya
Montserrat
Muchas gracias por todo. Sin duda tu intervención marca un antes y un después en Vidanta. Estoy seguro que continuaremos trabajando juntos.
VICTOR GOMIS
Director RH Vidanta Nuevo Vallarta
Dear Gary & Montse
This past 4 weeks have been one of the most important in my career. The professionalism and knowledge that I have achieved has created a huge impact in my daily dedication. Never have I seen service with such new standards. Thank you so much for your time dedication and passion.
Sebastian Ruminot
Montse
Agradezco desde lo más profundo de mi ser el habernos compartido tanto aprendizaje, no solo para lograr un mejor desempeño y con mayor profesionalismo, sino además llevar esta súper nutritiva información a la vida diaria y en todo lugar.
Gracias y siempre bienvenidas.
Velia Montoya Martínez
Hacienda Jalmolonga
Montse
It is the heart that is the precise key to the soul-to-soul encounter.
Today three training days are concluded in this corner of North Rome. We appreciate all heart, not only time but energy dedicated to our perfection in this art of serving.
FAMILY NIMA
Casa local de la nima
I would like to thank you for your support and comment that Le Blanc's staff of stewards has made very positive changes.
Thank you very much to the Señorita Montse Barros and the Señor Gary Williams.
Samuel Mart & Iacute;nez
Jefe mayordomo
Le Blanc Cancún
Montserrat
Muchas gracias por estos fabulosos 7 días de entretenimiento! Todos en The Estates Nuevo Vallarta somos muy afortunados de haber recibido este training en Hospitalidad.
ADOLFO AGUILLÓN
Gerente General The Estates Nuevo Vallarta
We want to recognize Montse for sharing his delivery and passy in the art of hospitality, being an inspirational figure for our collaborators in Le Blanc Canc
Carmen Carrillo
Quality and Development Manager
Le Blanc Cancún
For Share At Sea it was a real honor to have you and Gary on this project. We are flattered and fortunate to learn from your experience, knowledge and passion for hospitality. We are sure that we will continue to work together to offer our customers the best service in the yacht industry in México.
I thank you again for leaving a footprint on each of us.
Fernanda Morales
ALE Marine
Montse
Gracias por el aprendizaje, los momentos que vivimos a tu lado nos dieron la oportunidad de crecer y cada día ser mejores, tu pasión por el Servicio de Lujo detonó en nosotros ese amor por servir.
Dios te bendiga.
Lic. Sergio Rodríguez
Hacienda Jalmolonga
The Bruma team has no words to describe what we learned and are totally grateful, for with much more accuracy than a hoteler and service learning, we end up infinite wealth in hospitality and with a deep estimate towards Montse Barros for its enormous dedication and patience.
Ruth Loyola
Bruma Manager
Dear Gary & Montse
You are wonderful teachers. I have learned more than I could have imagined in these 4 short weeks. You have already made an enormous impact on my life and it is just the beginning. I will always remember and cherish how hard you worked to elevate our standard of service with a smile on your face and genuine care in your hearts. I am honoured to have gotten to know you and you can rest assured we will make you proud! Always at your service
Jamie Pichard
Querido Montse y Gary
Aprendimos tanto de ustedes chicos que estoy seguro de que el equipo no dejará de hablar sobre la gran experiencia de aprendizaje por mucho tiempo por venir. Veamos cómo podemos dar continuidad de una manera u otra a todas estas lecciones aprendidas y mejores prácticas.
Todo lo mejor y por favor visite de vez en cuando aquí, lo mejor de todo,
thomas jecklin
Director General
San Regis Ciudad de México
Dear Montse and Gary
Qué increíble work! I think the course was an umbrella in my team’s personal development and I loved to know about the great motivation they commented on in learning all this and the world they discovered....
Be moved by the passy and taste that both of you put in your work. Thank you.
Virginia Cortina
BRUMME VALLE DE GUADALUPE
Querido Montserrat
Habiendo tenido la oportunidad de darte la bienvenida con nosotros, abrimos no sólo la oportunidad para que mis miembros del equipo aprendan sobre las técnicas del estilo de mayordomo británico, sino también refrescaron mis recuerdos, ampliaron mi horizonte personal, formaron parte del resultado del aprendizaje.
Dorit Lipka
Palacio Qasr Al Watan
Querido Gary y Montse
Me gustaría aprovechar esta oportunidad para agradecerle su compromiso y participación con Melia Bali y su equipo. Realmente espero que este sea el comienzo de un largo viaje.
Eduardo Perera Castro
Gerente General
Dear Gary & Montse
Everyday learning from you in a wonderful adventure into all things beautiful. While there are many who talk about the way things ought to be its truly inspiring to watch you exemplify theses lessons in every way from how to hold yourselves to how you address and treat others. I sincerely hope we have the opportunity to work with and learn from you again. (More Modules) God bless
Erik
Queridos Hospitality and Butler
"No podemos aplicar en la guerra lo que no aprendimos en la paz"
La vida es un momento, pero en ese momento defines tu historia, tu visión, tu misión... es un honor que ese momento sea de Servicio y Atención al prójimo, a mi semejante.
¡Gracias por enseñarnos!
Ing. Asaid Valera
Hacienda Jalmolonga
Sra. Montse y Sr. Gary
He tenido una gran retroalimentación del equipo que asistió al curso y estoy seguro de que ha cambiado cómo el equipo se acerca a nuestros invitados. & nbsp; Estamos muy interesados en llevar al resto del equipo aquí en un curso lo antes posible
Jonathan Ellis
Supervisor de Operaciones
We would like to express our sincere thanks for the 4th Certificate of Excellence in Services to the Front of the House. It was an extremely informative and captivating sesi. Participation in the event of this issue for our hosts. The positive responses of trainee attendees are a reflection of the program's success.
Santosh PoudelCustomer
Human Resources Manager AL WAJBAH PALACE
Dear Montse
Definitely we saw an attitude change of service in our team. They go away with one big enseñanza of life: "if they believe, they are going to be able". I am sure that we will listen to excellent comments on the part of the big Executives and we hope to see her prompt for the Bank Guayaquil again.
An enormous hug.
María of the Prop Villacis
Manager of Capacitación Banco Guayaquil
Montserrat
since always your support is invaluable to keep on growing towards a service of world class, we will give punctual pursuit to your recommendations and I am sure that notarás the advances in you próxima he visits. See you soon.
IGNACIO MENDOZA
Director-general | Managing Director
Mr. Williams & Montse
I just want to take this opportunity to thank you for all the knowledge passed on to all of us in the Last 5 weeks. I hope this is not a final goodbye but more like I see you soon. I’m sure you’ll be back to London House eventually for future training.
Best regards
Geisa De Azeredo
Mr. Williams and Mrs. Muds,
Brilliant experience. You have the chance to know plenty of thing that will make you to true professional. The detail matters and this is that this seminar is all about. Both of you plows excellent and you complete each other. I hope the best for you and really want to see you at Sani Beach for your vacations. If you need anything, anytime please let me know.
Best Regards
Thanos Poursalidis. Guest Relations Manager / Sani Beach Resort
Mr. Gary and Mrs. Montse,
Truthfully, to unique experience. Learning in detail luxury etiquette and practicing in the same steals is to feat of its own. The fact that you managed to infuse us with these in the amount of steals you did is what makes it even reside extraordinary. I dog say that I have to different view of the butler service and I am happy to inform you that I would like to become to professional on this sector. Thank you for this wonderful experience.
Best of regards.
Mpasdekis Nikos. Sani Resorts, Greece
Dear Gary and Montse,
It you have been to wonderful experience watching you teach. Priceless knowledge beautifully presented.
Thank you,
Kostas Pantis. Training RH General Manager of Sani Resorts
The training is very good and sé that very good things are going to go out to raíz of this. Particularly for the ship, since they exist áreas of opportunity where it is possible to improve the service and everything necessary to give it.
José M. Fernández. Director-general / Operator A Diez Mil Feet S.A. Of C.V.
The experience of learning and of standardizing our detailed service of someone like Montserrat Barros, is a pleasure and a privilege. Her información and way of sharing its knowledge is excellent and inspiracional, and he remains recorded in our mind, body and corazón.
Marcela Manzanares, General manager
Dear Montse,
Us encantó the course, there are no other words, us abrió muchísimo the eyes and we saw things that habíamos past unnoticed. Definitely we passed más allá to the service of NIMA.
Regina Montes. Managing the Director NIMA
Dear Gary & Montse
Thank you so much for coming here and allowing us the opportunity to grow ourselves and better our careers. Ive learned so much in the last few weeks and I will take my knowledge with me for work and in life. This has definitely been the highlight of this year! Thank you again and wish you well.
Haley Johnson
Señorita Montse Barros
I am grateful very much for everything her pasión and professionalism offered for with us, am completely sure of that thanks to the learned for you, we will put it in práctica and will manage to do of this hotel better of México.
Mr. Jorge León. Marquis Reforma
¡Hola Montse!
Thank you very much for sharing your knowledge! I am very excited to work with the teams on moving our services to the next level!
Birgit Vollmer. Food and Beverages. The director Diamante Cabo San Lucas
Dear Montse,
This training has generated very much value and makes aware in all the levels of compañía, así as the confidence in each of its members, that in turn, it has come to fruition in a better service to our clients. I want to mention that them módulos silverware así as the instructors of The British Butler Institute and Hospitality & Butler they have been of an extraordinary quality.
Arturo Alcalá
Operations manager / COO
Dear Motse, Dear Gary,
It was to pleasure to welcome you in Chanel offices. You did to fantastic job, very professional. Always with to bit of British sense of humor.
Stephane Fernandez. Chanel México
